Support

support@spinshare.pro

A person on the team reads every email. Most get an answer within one business day. To get a fix in the first reply instead of a question, include:

• The email address on your Spinshare account.
• Where it happened: the iOS app, the website, or the desktop app.
• What you were doing when it went wrong, and what you saw.
• A screenshot if there is anything on screen worth seeing.

Inside the iOS app, Settings → Contact us opens the same address in Mail.

Most support emails are one of a handful of problems, and each has a fix that takes under a minute.

• Troubleshoot: Drops stuck on draft, Dropbox connection, subscribers who cannot subscribe, invite codes, forgotten passwords and missing verification emails.
• User guide: how Drops, your Vault, subscriptions and the Lab work, from first upload to first payout.

Spinshare Pro bought in the iOS app

A Pro subscription started inside the iOS app is billed by Apple, and Apple manages it. To cancel, change plan or turn off renewal, open your iPhone’s Settings → your name → Subscriptions, or go to apps.apple.com/account/subscriptions. Cancelling keeps Pro active until the end of the period you already paid for.

Refunds for purchases made through the App Store are decided by Apple, not by us. Request one at reportaproblem.apple.com. If you paid Apple and Pro is not showing in the app, sign in with the same Spinshare account you bought with, open the Pro screen and tap Restore purchase. Still locked? Email us with the Apple receipt and we will sort it.

Spinshare Pro bought on the website

Pro bought on spinshare.pro is billed by Stripe. Cancel any time from Dashboard → Subscription. Pro stays on until the end of the current billing period, and you will not be charged again. Our Cancellation & Refund Policy has the full rules, including the rights EU consumers keep.

Subscriptions to a producer

When you subscribe to a producer’s page, you are paying that producer for access to their Drops. Manage or cancel every producer subscription from My Subscriptions. Access runs until the end of the period you have paid for.

A charge you do not recognise

Email us the date, the amount and the last four digits of the card, and we will find it.

Delete your account

You can delete your account yourself, from either app. In the iOS app, open Settings → Delete account. On the website, open Dashboard → Settings → Profile and use the delete control at the bottom. Deletion is permanent: your profile, Drops, Lab chats and subscription history go with it. Cancel any active Apple subscription first, because deleting the account does not stop Apple from billing you.

Your data

What we collect and why is in the privacy notice. To ask for a copy of your data, or to have it corrected or erased, email us from the address on your account.

Locked out

Reset your password from the login screen. If you signed up with Google, sign in with Google again. If the account email is one you no longer control, email us and we will verify you another way.

If a Drop, a profile or a Lab chat message breaks our Terms of Service, email us with a link to it. For copyright and takedown notices, write to copyright@spinshare.pro. The notice-and-takedown steps, and how to file a counter-notice, are in the Terms.

WantedAudio GmbH
Neue Mainzer Straße 84
60311 Frankfurt am Main
Germany

Email: support@spinshare.pro
Phone: +49 152 25274637

Full company information, including the commercial register and VAT ID, is on the Legal Notice.